Jobs

We are looking for a customer-oriented service representative that will accurately and efficiently provide product/services information and resolve any emerging problems that our clients might face. Our goal is to ensure consistent, excellent service standards, while maintaining high customer satisfaction and retention.

Summary

This individual must be able to work with minimum supervision, have the ability to estimate projects, and apply independent judgment to resolve challenging problems in complex situations. This role assures that customers receive efficient and courteous service at all times and acts as a liaison between customers and various departments within the company.

Responsibilities

• Resolve customer complaints via phone, email, mail, or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Effectively manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Position Requirements

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Computer skills
• Proficient in Microsoft office products – Outlook, Word, Excel

WORKING ENVIRONMENT

The majority of the work is performed in a professional office setting with a wide variety of people with differing functions, personalities, and abilities.

PHYSICAL DEMANDS

The work is generally sedentary, requiring routine sitting, walking, standing, bending and carrying items weighing up to twenty pounds Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, talk, and hear.

REASONABLE ACCOMMODATION

It is Sound Glass’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1eeocgov/employers/upload/eeoc_self_print_posterpdf.

For questions on the job posting contact (253) 473-7477.

If you need assistance or special accommodations during the application process, please contact [email protected].

Only qualified applicants will be notified.

Sound Glass, a growing Tacoma, Washington glazing contractor, is seeking a motivated individual to join our dynamic team. This individual will have experience in the residential glazing industry, glass systems, and related items. The ability to read plans and shop drawings and submittal experience is a must. Proficient computer and written communication skills are also required.

Salary and comprehensive benefit package is based on industry experience.

Job Type: Full-time

Responsibilities:

• Manage and coordinate multiple residential construction projects at any one given time
• Develop and enhance customer relationships
• Outline work plans and establish operational priorities
• Manage projects and resources, help create accurate job costing reports, and work with team members to meet deadlines
• Review and approve submittals and shop drawings from various suppliers.
• Project coordination with our field foreman and crews
• Provide consultation, coordination, and assistance to our customers and internal personnel

Qualifications:

• Experience with measuring glass, windows, shower doors and other products to fit in homes and businesses
• Ability to hang new doors and windows even on settled areas with uneven spaces
• Great measurement abilities using levels rulers and other measurement tools
• Good communication skills with homeowners and businesses while on site to address any problems
• Extensive knowledge of repair work needed to old installs
• Experienced with all types of installations

REASONABLE ACCOMMODATION

It is Sound Glass’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf.

For questions on the job posting contact (253) 473-7477.

If you need assistance or special accommodations during the application process, please contact [email protected].

Only qualified applicants will be notified.

WORKING ENVIRONMENT

The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities.

PHYSICAL DEMANDS

The work is generally sedentary, requiring routine sitting, walking, standing, bending and carrying items weighing up to twenty pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

REASONABLE ACCOMMODATION

It is Sound Glass’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf